Return & Refund Policy

Due to our high hygiene standards, on behalf of the safety of our customers, and keeping the ongoing Covid-19 pandemic in mind, we do not accept returns at this time. All our products are non-returnable and non-refundable.

You can always contact us for any product or order related questions, at support@esmeluxury.com.

Damages and issues
Please inspect your order upon receiving it, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, make it right, and replace your item with a new product. Your request to replace a faulty product has to be raised within three business days of receiving it. Please present receipt copy and email us on support@esmeluxury.com in regards to any issues with your order.

Exchanges
We do not accept any order exchanges at this time.

Refunds
For any faulty orders, or if you fail to receive your product for any reason, please get in touch with our team for a refund. If your request is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We reserve the right to process a refund upto 14 days post receiving return confirmation request of the item. The refund will be done to the same card used and by the same method as what the payment was made through. E.g. if a customer paid by COD he or she will receive cash as a refund, and if a customer paid by card, the refund will be done to that specific card only.