Frequently Asked Questions

Pillowcases
Scrunchies
Return & Refunds Policy
Terms & Condition
Shipping
Hair Wrap
Pillowcases
How do I care for my silk pillowcase?

Caring for your silk pillowcase is simple. We recommend hand washing it with a gentle detergent in cold water. Avoid wringing or twisting the fabric, and instead, gently squeeze out excess water before air drying. Do not soak, boil, or bleach and avoid 

machine wash.

Why should I switch to a silk pillowcase?
Silk has a multitude of benefits for skin and hair, and you can take full advantage of them by sleeping on a silk pillowcase all night long. 

You need a silk pillowcase for your hair.

Unlike other fabrics that cause tugging, snagging, and breakage, our silk pillowcase allows your hair to glide onto its surface smoothly throughout the night, reducing tangles and knotted ends, prevents frizz, and regulates body temperature so you get a much-deserved
beauty sleep!

You need a silk pillowcase for your skin.

If you are finding yourself perplexed over uneven, irritated skin, a silk pillowcase could offer you major relief. As if all that wasn’t enough, silk is also temperature-regulating, keeping you cool and helping you get your quality beauty sleep - you’ll feel fabulous in the morning! You need a silk pillowcase because they are hypoallergenic. A natural and breathable fabric, the fibres of mulberry silk possess hypoallergenic properties, and reduce the collection of dust and bacteria on your pillowcase, thereby effectively managing sensitive or allergy-prone skin types.
Can I use my silk pillowcase with skincare products?

Absolutely! Silk pillowcases are gentle on your skin and work harmoniously with your skincare routine. Unlike other fabrics that can absorb moisture and skincare products, silk helps maintain your skin's hydration levels and prevents product transfer, allowing your skincare regimen to work its magic while you sleep.

How do I care for my silk pillowcase?

Caring for your silk pillowcase is simple. We recommend hand washing it with a gentle detergent in cold water. Avoid wringing or twisting the fabric, and instead, gently squeeze out excess water before air drying. Do not soak, boil, or bleach and avoid 

machine wash.

Why should I switch to a silk pillowcase?
Silk has a multitude of benefits for skin and hair, and you can take full advantage of them by sleeping on a silk pillowcase all night long. 

You need a silk pillowcase for your hair.

Unlike other fabrics that cause tugging, snagging, and breakage, our silk pillowcase allows your hair to glide onto its surface smoothly throughout the night, reducing tangles and knotted ends, prevents frizz, and regulates body temperature so you get a much-deserved
beauty sleep!

You need a silk pillowcase for your skin.

If you are finding yourself perplexed over uneven, irritated skin, a silk pillowcase could offer you major relief. As if all that wasn’t enough, silk is also temperature-regulating, keeping you cool and helping you get your quality beauty sleep - you’ll feel fabulous in the morning! You need a silk pillowcase because they are hypoallergenic. A natural and breathable fabric, the fibres of mulberry silk possess hypoallergenic properties, and reduce the collection of dust and bacteria on your pillowcase, thereby effectively managing sensitive or allergy-prone skin types.
Can I use my silk pillowcase with skincare products?

Absolutely! Silk pillowcases are gentle on your skin and work harmoniously with your skincare routine. Unlike other fabrics that can absorb moisture and skincare products, silk helps maintain your skin's hydration levels and prevents product transfer, allowing your skincare regimen to work its magic while you sleep.

Can I wear Esmé silk scrunchies overnight?

Yes, you can! In fact, many people find that wearing silk scrunchies overnight helps to protect their hair from damage and reduce frizz. The smooth surface of silk minimizes friction, preventing hair breakage and split ends. Plus, our scrunchies are designed to be comfortable to wear, ensuring a restful night's sleep while keeping your hair looking its best.

How do I care for my Esmé silk scrunchies?

Caring for your Esmé silk scrunchies is easy. We recommend hand washing them with a gentle detergent in cold water and allowing them to air dry. Avoid using harsh chemicals or bleach, as these can damage the silk fibers. With proper care, your silk scrunchies will maintain their beauty and quality for years to come.

Are Esmé silk scrunchies suitable for all hair types?

Yes, absolutely! Our silk scrunchies are designed to be versatile and suitable for all hair types, whether you have thick, thin, curly, or straight hair. The smooth texture of silk helps to minimize friction and reduce tangles, making it ideal for delicate or easily damaged hair.

What makes Esmé silk scrunchies unique?
At Esmé, we craft our silk scrunchies using the finest quality silk, renowned for its luxurious feel and exceptional durability. Our scrunchies are meticulously designed to provide a gentle hold without causing damage or breakage to your hair. We use the best quality of elastic to make sure it holds your hair right without losing its elasticity. Each scrunchie is crafted with care, ensuring both style and functionality.
How do refunds work for faulty orders or non-delivery situations?
For faulty orders or if you fail to receive your product for any reason, please contact our team for a refund. If your request is approved, you'll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. Refunds will be processed up to 14 days post receiving the return confirmation request of the item, and the refund will be issued through the same method as the original payment. For example, if you paid by COD, you will receive cash as a refund, and if you paid by card, the refund will be processed back to that specific card.
Do you offer exchanges for orders?

At this time, we do not accept any order exchanges. However, if you need any help with your order, please reach out to our team for assistance.

Is there a time limit to request a replacement for a faulty product?

Yes, your request to replace a faulty product must be raised within three business days of receiving it. Please ensure to provide a copy of the receipt and email us at support@esmeluxury.com regarding any issues with your order.

Can I return my Esmé silk product if I change my mind?

Due to our high hygiene standards, we do not accept returns for change of mind. All our products are non-returnable and non-refundable.

What should I do if my Esmé silk product arrives damaged or defective?

Please inspect your order upon receiving it. If you find the item to be defective, or damaged, or if you receive the wrong item, please contact us immediately at support@esmeluxury.com. 

What should I do if my parcel is damaged during transit?
If you find that your parcel is damaged in transit, please try to reject the parcel from the courier if possible and contact our customer service team for assistance.
How long does it take for domestic orders to arrive?

Generally, orders shipped domestically are in transit for 4-7 working days after dispatch.

Do you offer international shipping?

Yes, we do offer international shipping. However, there will be an additional shipping charge for orders outside of India. Shipping rates for international orders will be calculated during checkout.

Is shipping free within India?
Yes, all orders within India qualify for free shipping to all PIN codes.
When will my order be shipped?

We aim to ship all products ordered before 12 PM within 2 days of receiving the order. Orders placed after 12 PM will be processed and dispatched considering 2 days from the following day.

What is the Esmé Hair Wrap made of?
The Esmé Hair Wrap is hand made in India from 100% pure 19 momme high grade mulberry silk. It is the finest, high quality silk produced and momme is a unit of measurement used for silk.
How Esmé Mulberry Silk Hair Wrap Works?

Mulberry silk contains a natural amino acid and protein called sericin, popularly known as Silk protein. Sericin strengthens the hair and helps to fill in the between the hair cuticles to make hair more resistant to breakage. It also has great moisture binding Capabilities helping your hair to retain moisture for longer periods of time. Not only is the Surface of mulberry silk is smooth, ensuring your hair strands glide over its surface. It’s also Less absorbent than other materials. Hence, it doesn’t strip away the naturally nourishing oils. From your hair. By completely cocooning your hair, Esmé Luxury’s Mulberry Silk Hair Wrap provides a Barrier between your head and the pillow, thereby acting as a natural conditioner by helping Prevent excessive breakage and reduces the production of sebum that makes hair greasy.

How natural amino acids help your hair?
The main purpose of amino acids is to build proteins. Since your hair is made up of protein, made of amino acids. They responsible for your hair growth, strength, and structure. Amino acids can help to add strength to the hair shaft to allow the hair to hold onto more moisture. Pure, mulberry silk is made up of natural silk protein that contains amino acids. The silk protein easily bonds with and strengthens hair that has been damaged, making it a useful addition to your hair-care routine. The silk protein bonds with the keratin found in your hair. This bonding creates a protective layer that helps keep moisture from escaping while also adding lustre to your hair overall appearance.
If I do not wear my Esmé Hair Wrap consistently will my hair see benefits?
Whilst you will definitely still see benefits, the real transformations happen when The Esmé Hair Wrap is worn regularly. But you doesn't have to worry about that, because once you start wearing your Esmé Hair Wrap you won't be able to do without it!
How soon will I see the benefits of wearing The Esmé Hair Wrap?
With continued use of our mulberry silk hair wraps, you will see a marked difference in the texture of your hair and less occurrence of damage. We’ve had clients see results on day 1 and others after a couple of weeks. The time can vary between various hair types. We encourage you to take before and after photos because we have no doubt that you will FEEL the difference, but know that the proof is in the Esmé & a cute Selfie!
How do I wash my Esmé Hair Wrap?
The Esmé cute Hair Wrap is made of 100% pure mulberry silk, so we advise dry clean only as a precautionary measure. However, many of our clients successfully hand wash their Esmé Hair Wraps in cold water with gentle detergent. Rinse well, squeeze out surplus moisture by rolling in a towel and hang to dry. Never soak, boil, bleach or wring silk or leave it crumpled in a towel. We strictly advise against machine washing.
Is there a hair length restriction to wear an Esmé Hair Wrap?
Our mulberry silk hair wrap has been designed to fit all hair types and lengths – from short and curly to mid waist and wavy. Our Long Hair Wraps are designed for long hair. To know the right product for your hair, go to product recommendaton page.
Is Esmé Luxury Hair Wrap right for my hair type?
The Esmé cute Luxury Hair Wrap is for EVERYONE. Whether your hair is short or long, curly, x`coiled or straight, thin or thick – our hair wrap is designed to improve the health of all hair types and lengths. Crafted from high quality mulberry silk, this luxe hair wrap is every girl’s go-to protection tool for healthy hair. With its snug-fitting elastic band and silicon adjuster, it does not slip from its position whether your nestled in bed or bounding around town.
Can I protect my hair with Esmé Hair Wrap on holiday?
Of course, you may wear your Esmé Hair Wrap to the beach or to the mountains without succumbing to the damages brought about by sun and water damage. You may wear the hair wrap at night time while sleeping to cut down on all the time you would usually spend on restyling the next day. You may also coordinate the hair wraps with your holiday outfits androck a chic look!
What's the difference between silk and satin wrap?
The difference between naturally spun silk and factory-produced synthetic satin extends beyond the simple contrast of feel and comfort. Silk is used by acclaimed cosmetic surgeons and beauty clinics worldwide as THE material for facial and hair beauty owing to the fact that it contains a rich amount of nutrients in its fibres. The amino acids present in silk fibres are essential to human hair and body as they help replenish lustre and the lock in natural moisture from your hair and skin. Silk insulation properties keep the temperature around your body optimal providing not only comfort, but the perfect environment for your hair to thrive in. Satin, on the other hand, is man-made. As you may know, synthetic fabrics often cause static. The leads to friction - which is bad news for both skin and hair.

Friction is to blame for all kinds of evils, such as frizzy hair and pillow creases on the face. Polyester satin fails in comparison in this regard, although it's cheaper, but silk is a long-term investment. The most obvious difference between silk and satin that people are most drawn to is the price, as satin is cheaper than silk. Both mulberry silk and satin are known for their smooth textures. Because polyester satin is made from plastic, it can feel more coarse and brittle. A single thread of silk is approximately 1/10 th of the width of a human hair strand, which means these tightly woven silk threads make the fabric light and soft to the touch.
How do I use my Esmé Luxury Hair Wrap?
During the day-
STEP 1
Start with slightly damp hair (90% dry) by either allowing it to dry after a shower or lightly dampening it with a spray bottle.

STEP 2
First brush and detangle your hair. Then start brushing all your damp hair in any one direction, and start taking them towards the back. 

STEP 3  Continue brushing your hair in one direction till the time all your hair is completely wrapped around your head. You can tuck the hair pin at the ends to hold your hair.

STEP 4
Put on your Esmé Luxury Hair Wrap now and keep it firmly there until your hair gets fully dry. Drying time will vary based on the length and thickness of your hair.

STEP 5
Take a selfie, tag @esmeluxurysilk and post on your Instagram account to get featured! The process to wrap your hair takes less than 3 minutes.

During the night-

STEP 1
Arrange and hold your hair in place so it's easy to scoop into your Esmé Luxury Hair Wrap, releasing locks into the silk as it slides on. We like to twist ours up into a bun at the crown of our head to deliver a subtle wave come morning. But how you put your hair up is totally up to you.

STEP 2
Be sure to tuck all your hair within your wrap so the elasticated silk edge is completely covering your hairline and the tip of your ears. This will ensure it sits tight, protecting and nourishing your locks all through the night.
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